Cannot Manage Desktop Server : XXX The server must be added to the server pool.

This afternoon, I got a message from a client that we preinstalled their server with the Remote Desktop Server feature or we can call it RDS.

All the service running well both on the RDS Gateway server and RDS Licensing server. But when we go menu Server Manager on RDS Gateway > then Click Remote Desktop server. We found this error as below :

One of the servers is mentioned there (see on the text that i hide), and the server is asked to be added to the server pool.

To resolve I added the server back into the server pool with the following steps.

  1. Open Server Manager

On the Windows desktop, start Server Manager by clicking the Server Manager icon on the Windows taskbar.

2. Then on the Manage menu, click Add Servers.

3. Then do either of the following.

  • On the Active Directory tab, select servers that are in the current domain. Press Ctrl while selecting to select multiple servers. Click the right-arrow button to move selected servers to the Selected list.
  • On the DNS tab, enter the host name or IP address, and then press Enter or click Search. Select the servers that you want to add.

4. When you are finished adding servers, click OK

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